DIGITAL ISSUES FAQ

Most of the questions we've received about the digital editions and subscriptions are answered here. If yours isn't, please send us an email at locus@locusmag.com so we can help.

DOWNLOADING

• When I load in my username and password, it doesn't work. What do I do?

  Make sure you type the username and password in. Cutting and pasting can pick up extra characters and mess up the entry.

• Firefox (Explorer, Chrome, etc.) won't download my file. What do I do?

  First, try using a different browser. We've found some people have problems with Firefox (though it works for us) and have better luck using Explorer, and vice versa.

• When I open the digital issue, it seems to be glitching. What do I do?

  Try closing and reopening the file. If that doesn't help, delete the file and download again. If it's still happening after that, please let us know so we can fix whatever the problem is.

PURCHASE & DELIVERY

• I purchased a digital issue/subscription online via PayPal, but was NOT redirected to a signup form. What do I do?

  Please e-mail us and let us know. The purchase process should end in a redirect to a signup form, and if it didn't, you won't get an issue until we hear from you.

• I have a Kindle; can I just give you my Kindle email address?

  Nope. We don't have the ability to send that many big attachments out, but we're looking into it. In the meantime, you've got to download the .mobi file and put it into your documents folder yourself.

• I've renewed my subscription, switching from print to digital, but didn't get the digital edition this month, just the print. Why?

  If you are renewing, the new subscription won't begin until the old one runs out. If you would like to receive the digital issue while your print sub is still coming, you can "top up" to add the digital issues for $1 per month. Contact us so we can tell you how many months you have left.

• I signed up for a digital subscription, but don't want it to start until my current print subscription runs out.

  Don't worry; your digital subscription will officially begin after your print subscription runs out.

MISCELLANEOUS

• What do all these numbers on my mailing label mean?

  Your expiration date appears in year/month/day format on your mailing label (ex: 111201 expires December 01, 2011); the month listed is your final issue for the subscription. The number beginning with 1000 is your subscriber ID number.